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Amazon Customer Service: An Interlude

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Nightmare Born New episodes every Tuesday, exclusively on Radish

The cover for Nightmare Born shows the silhouette of two teens facing each other, holding hands in front of a night sky. There's a scary dracula-looking castle on a hill in the background and a full moon in the clouds. The title and two logos for the Google Play and Apple App store show beneath my name.

11 Comments

  1. Lieke
    Lieke

    I always like it when customer service people make dealing with them a fun experience. Not that THEY are usually the problem, but mostly I’ve been trying to fix whatever’s wrong myself and failing miserably. Then, already frustrated, I turn to them for help and sometimes that’s a really complicated process as well and the longer it takes the more I just want to cry or yell at someone. And sometimes I end up with the thing I wanted to fix still not working.
    So, this is delightful to read.
    Plus, you seem a little more peppy. Must be Billy Joel.

    April 8, 2015
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  2. Holeigh
    Holeigh

    Do you like your Echo, then? I got myself the invite to order, but then I didn’t think we’d use it so I never pulled the trigger.

    April 8, 2015
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    • AudibleQun
      AudibleQun

      Plugging the Echo here. My family loves it. My five year old is on the spectrum and it’s helping her work on her enunciation. The downside: The Wiggles and I don’t care if I never hear Pharell’s “Happy” ever again. I also use it for timers, the time, weather, and news. I don’t have any wi-fi enable wall switches, so that new feature is currently useless to me.

      @Jenny. I love your website and I’m about to start your recap of the third FSoG book.

      April 9, 2015
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      • Holeigh
        Holeigh

        Awesome, thanks for the feedback. I may have to look into it again!

        April 10, 2015
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  3. Megan M.
    Megan M.

    That’s so cute! I love Amazon. Netflix’s Twitter game seems pretty strong, too.

    April 8, 2015
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  4. C.M. Stone
    C.M. Stone

    This makes me so happy. I can’t even articulate why, exactly.

    April 8, 2015
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  5. Lindsey
    Lindsey

    Well that’s adorable.

    April 8, 2015
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    • Emma
      Emma

      That was supposed to say fanfic not fabric. Cheers autocorrect

      April 10, 2015
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  6. Eh… someone stole a novel I’d posted to a writing site when I was a teenager and posted it to Amazon along with like 7 other novels that she clearly couldn’t have written herself in the two or three month span they were published in. I contacted Amazon (like the other authors did) and showed them where my story was originally posted as well as the CreateSpace (partnered with Amazon) invoice for the proof copy I ordered 2 years before the thief stole it, but since I wasn’t threatening to sue them it took 7+ months to get my book taken down. I’d email them and they’d say “Yep it’s all in order it’ll be taken down ASAP”… but then it would still be there. It was a pain in the ass. I only tolerate them as a necessary evil.

    April 11, 2015
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  7. Raging Brainer
    Raging Brainer

    It makes me feel even better about working there. They pay really well and so far seem to care about its employees which is a rarity. I am not usually one to sing a job’s praises because if I could never work again I would spend the rest of my life as a lady of leisure.

    April 15, 2015
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